Kleanzey Privacy Policy
Last updated: 4 April 2026
This Privacy Policy explains how Kleanzey LLC (“Kleanzey,” “we,” “us,” or “our”) collects, uses, stores, and protects information when you use our website, app, booking tools, messaging features, and exterior cleaning services.
1. Information We Collect
We collect information you provide directly to us, including:
• Name
• Email address
• Phone number
• Service address
• Booking details
• Payment details
• Account or login information
• Service preferences
• Photos or notes you submit
• Messages, support requests, and feedback
We may also collect basic technical and usage information, including:
• IP address
• Browser and device information
• Pages visited
• Button clicks and form activity
• Session activity
• Referral source
• General analytics and performance data
2. How We Collect Information
We collect information when you:
• Visit our website
• Create or use an account
• Book a service
• Enter your address
• Upload a photo
• Submit a form
• Contact us by phone, email, chat, or text
• Interact with our booking or customer tools
We may also use cookies, analytics tools, CRM software, booking software, payment processors, messaging tools, and other service providers to operate Kleanzey.
3. How We Use Your Information
We use your information to:
• Provide exterior cleaning services
• Create and manage bookings
• Show real-time pricing and availability
• Send booking confirmations and service updates
• Process payments
• Provide customer support
• Analyze photos or service requests
• Recommend clean plans, add-ons, or recurring options
• Improve our website, app, tools, and customer experience
• Send reminders, offers, feedback requests, and service follow-ups
• Protect our business, customers, systems, and legal rights
4. SMS Communications
When you provide your mobile number, you agree that Kleanzey may send text messages related to your service experience.
SMS messages may include:
• Booking confirmations
• Service reminders
• Arrival or scheduling updates
• Customer support messages
• Quality follow-ups
• Touch-up coordination
• Account or payment notices
• Credits, discounts, rewards, or service offers
Message frequency may vary. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP to any Kleanzey text message. For help, reply HELP or contact us at support@kleanzey.com.
After opting out, you may no longer receive text messages from us, but we may still contact you by email or phone when necessary for service, account, legal, or safety reasons.
Kleanzey does not sell your phone number or share it with third parties for their own marketing purposes.
5. Cookies and Analytics
We may use cookies and analytics tools to understand how visitors use our website and improve performance.
These tools may help us measure:
• Page visits
• Button clicks
• Form activity
• Navigation paths
• Time on page
• Device and browser performance
• Marketing and referral performance
You can disable cookies in your browser settings, but some website features may not work properly.
6. Third-Party Service Providers
Kleanzey uses third-party tools to operate our business, including tools for:
• Website hosting
• Booking and scheduling
• Customer relationship management
• Payments
• Messaging
• Email
• Maps and address lookup
• Analytics
• Image hosting or processing
• Automation and customer support
These providers may process information only as needed to help us deliver, maintain, secure, and improve Kleanzey.
We do not sell your personal information.
7. Payments
Payment information may be collected and processed by third-party payment providers.
Kleanzey does not store full credit card numbers on our own systems unless specifically supported and secured by our payment processor.
8. Photos and Service Content
If you upload photos, notes, or service details, we may use them to:
• Understand your requested service
• Recommend a clean plan
• Estimate service type or size tier
• Support crew preparation
• Document service history
• Improve our tools and customer experience
Photo-based recommendations are not final inspections or guarantees. Your crew may confirm scope before cleaning.
9. How We Share Information
We may share information when necessary to:
• Provide services you request
• Process bookings or payments
• Send messages or service updates
• Operate our website, app, and business tools
• Work with contractors, employees, or service providers
• Comply with law, legal process, or government requests
• Protect our rights, safety, customers, systems, or property
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
10. Data Storage and Security
We store information using business systems and service providers that help us operate Kleanzey.
We take reasonable steps to protect personal information, but no system is completely secure. You are responsible for keeping your account login information confidential.
11. Data Retention
We keep personal information as long as needed to provide services, manage bookings, comply with legal obligations, resolve disputes, improve our tools, and operate our business.
We may retain certain service records, booking history, payment records, messages, or photos when needed for business, legal, safety, or accounting purposes.
12. Your Choices
You may:
• Update your account information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of SMS messages by replying STOP
• Disable cookies in your browser
• Contact us about privacy questions or requests
Some requests may be limited if we need to keep information for service, legal, safety, fraud prevention, or recordkeeping reasons.
13. Access, Correction, and Deletion
To access, correct, amend, or delete personal information we hold about you, you may:
• Update your profile at https://book.kleanzey.com/
• Contact us at support@kleanzey.com
Please include a clear description of your request, such as a name correction, address update, account change, or deletion request.
14. Children’s Privacy
Kleanzey is not intended for children under 13. We do not knowingly collect personal information from children under 13.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes take effect when posted on this page. The “Last updated” date will show when the policy was most recently revised.
16. Contact
Questions about this Privacy Policy can be sent to:
Kleanzey LLC
support@kleanzey.com